Privacy Policy

At SugarLand Ink, we value your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

Information We Collect

• Name, shipping/billing address, and contact information
• Order details and payment information (processed securely through third-party providers)
• Messages or attachments you send us for design or order support

We do not collect or store sensitive data like Social Security numbers or credit card information directly on our site.

How We Use Your Information

We use your personal information to process your orders, provide customer support, and send you updates. We do not share your information with third parties except as necessary to fulfill your requests or as required by law.

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and support responses
• Improving our products and website experience
• Responding to customer inquiries or warranty claims

We do not sell or rent your information to anyone.

How We Share Your Information

We use your personal information to process your orders and communicate with you. We do not share your information with third parties except as necessary to fulfill your requests or as required by law.

Mobile Information Protection

Mobile information, including phone numbers provided for SMS registration, will not be shared with third parties for marketing or promotional purposes under any circumstances.

Data Transfer Restrictions

We do not transfer your personal information to any external organizations under any circumstances.

SMS Communications

If you contact us by text or provide your phone number for order updates, you agree to receive transactional messages related to your order, delivery, or customer service.

• You consent to receive text messages from SugarLand Ink at 713-714-2722
• We do not send marketing or promotional texts
• Message types include order confirmations, production updates, shipping notifications, delivery updates, and customer service messages
• Message frequency is up to 5 messages per month
• Standard carrier message and data rates may apply
• Reply STOP or CANCEL to opt out at any time
• Reply HELP for help

Your consent to receive text messages is not a condition of purchase.

Data Protection

We take reasonable steps to protect your personal information against unauthorized access, loss, or misuse. We use encrypted payment gateways and secure servers to handle your data safely.

Cookies & Tracking

Our website may use cookies or analytics tools to understand visitor traffic and improve performance. You can disable cookies in your browser settings at any time.

Terms & Conditions

By placing an order, contacting us, or using our website, you agree to the following terms.

Our Services

SugarLand Ink provides custom apparel and related products. When you place an order or contact us for support, you may receive text messages regarding your purchase or inquiry. These messages are strictly transactional — we do not send marketing or promotional texts.

SMS Messaging Policy

By messaging us or providing your phone number during checkout or support, you consent to receive texts from SugarLand Ink related to your order, delivery, or customer service.

• Message types include order confirmations, production updates, shipping notifications, delivery updates, and customer service messages
• Message frequency is up to 5 messages per month
• We do not send promotional messages or marketing texts
• Standard message and data rates may apply from your carrier
• Reply STOP or CANCEL to opt out at any time
• Reply HELP for help

See our Privacy Policy and Terms: https://sugarlandink.com/privacy-policy/

Customer Responsibilities

• You are the account holder or have permission to use the phone number you provide
• You will not use our communication channels for spam, harassment, or unlawful purposes
• You will provide accurate contact and order information

Limitations of Liability

While we do our best to ensure timely communication, SugarLand Ink is not responsible for delayed, undelivered, or misdirected messages caused by your carrier or technical issues.

Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will always be posted on our website.